HelpNest AI

KNOWLEDGE

Train on your docs

Drop in PDFs, URLs or YouTube videos. We chunk, embed and index them with pgvector.

REAL-TIME

Stream the answer

Answers stream token-by-token over Pusher to every connected widget — no polling.

HANDOFF

Human takeover

When the bot can't resolve, your team replies on the same channel and the visitor sees no seam.

Everything you need to support customers Real-time chat, knowledge ingestion, geo intelligence and human takeover — out of the box.

Pgvector RAG

OpenAI text-embedding-3-small + ivfflat cosine search.

Live agent takeover

Reply on the same channel from your dashboard.

GeoIP intelligence

MaxMind GeoLite2 lookup attached to every session.

Multi-tenant

Per-client settings, prompts, branding, OpenAI keys.

18 payment gateways

Stripe, PayPal, Razorpay, Midtrans + 14 more.

OpenAPI docs

Auto-generated via Scramble at /docs/api.

LIVE DEMO

Try it right now

Paste a paragraph below and chat with an AI that learns it on the fly.

HelpNest Demo Bot ✨

Ask anything about the knowledge you trained.

New chat

Hi there 👋

I'm a demo chat.

Put any text in the textbox next to me, and I'll use that to answer any questions you might have.

Chat is disabled. Train the demo from the right-side text box.

Add your knowledge here

Simple, transparent pricing

Starter

For solo founders

Free

Perfect for trying HelpNest. 1 chatbot, 100 messages/month.

Monthly Messages 100
Chat Sessions 50
Knowledge Documents 5
Contact Captures 50
Embed Domains 1
Document Size (MB) 2 MB
Chat Memory 4
Custom OpenAI Key Disabled
Human Takeover Disabled

Start Free

Pro

Growing teams

$49.00 / 30 days

14 Days Free Trial

Unlimited knowledge, live takeover, 5k messages.

Monthly Messages 5000
Chat Sessions 2000
Knowledge Documents 100
Contact Captures 1000
Embed Domains 5
Document Size (MB) 10 MB
Chat Memory 12
Custom OpenAI Key Enabled
Human Takeover Enabled
Priority Support Enabled

Start 14-day Trial

Business

Scale & compliance

$149.00 / 30 days

Unlimited everything, white-label widget, SLA.

Monthly Messages (Unlimited)
Chat Sessions (Unlimited)
Knowledge Documents (Unlimited)
Contact Captures (Unlimited)
Embed Domains 20
Document Size (MB) 50 MB
Chat Memory 50
Custom OpenAI Key Enabled
Human Takeover Enabled
Priority Support Enabled
Hide Credit Text Enabled
Image Embeddings Enabled

Talk to Sales

Loved by support teams everywhere

HelpNest cut our first-response time from 3 hours to 30 seconds. The knowledge ingestion is shockingly accurate.

Sarah Chen

Head of Customer Success @ Northwind

We replaced two SaaS tools with HelpNest in a weekend. The pgvector retrieval just works.

Marcus Lee

CTO @ Linear Cloud

Live agent takeover on the same channel is the killer feature. Customers never feel handed off.

Aisha Patel

Founder @ Kindle Studio

GeoIP + page-visit tracking let us spot frustrated users before they even type. Magical.

David Rodriguez

Support Lead @ FiberOne

Everything you need to know about HelpNest.

Frequently asked questions

Still have questions?

How does the AI learn my content?

Upload PDFs, paste URLs or drop YouTube links. We extract text, chunk it, and store OpenAI embeddings in PostgreSQL with pgvector.

Can a human agent take over a chat?

Yes — open the chat-list dashboard, type a reply, and it streams to the visitor on the same channel. The bot stops auto-replying for that session.

Which payment processors do you support?

Stripe, PayPal, Razorpay, Midtrans, Paytm, Mollie, PayFast, Cashfree, Instamojo, Mercadopago, Zitopay, Square, CinetPay, PayTabs, Billplz, ToyyibPay, Flutterwave, Paystack — 18 in total.

Is my data isolated from other tenants?

Every chatbot resource is scoped by client_id. Your knowledge base, sessions, contacts and tickets are siloed.

Transform Customer Support with Intelligent AI